Privacy Policy
Last updated: September 27, 2026
Our Haus is operated by Our Haus Technologies, Inc. Our Haus was formerly known as BuildTrust AI. The service and your account are unchanged; only the name and domain have changed.
What we collect
- Account data: name, email, phone, account type (homeowner, contractor, property manager, investor).
- Project data: properties, scopes, bids, contracts, messages, photos, warranties, utility info, and inbox emails you forward to your vault
- Payment data: handled by Stripe. We store transaction metadata (amount, status, milestone) but not full card numbers.
- Usage data: standard logs, device, IP, and analytics needed to operate and secure the Service.
How we use it
To provide the Service: render your dashboards, generate proposals, track milestones and payment status, send notifications, run the AI features you invoke, prevent abuse, and improve product quality.
AI processing
When you use AI features (proposal drafting, proposal review, voice proposals, price analysis, etc.), the relevant content is sent to our AI providers under their data-protection terms. We do not allow your private project content to be used to train third-party foundation models.
Sharing
We share data with service providers strictly to run the Service: hosting and database (Supabase / Cloudflare), payments (Stripe), email (Mailgun), AI (Google, OpenAI via Lovable AI Gateway), e-signature (DocuSeal), and SMS (where enabled). We do not sell personal data.
Project member visibility
When you invite someone to a project, they can see the project data shared with them (scope, bids, messages, milestones). Contractor business details on your public profile are visible to anyone with the link.
Retention
We keep data while your account is active. Signed agreements, signatures, payment records, and project records shared with the other party (such as documents, photos, change orders, and messages) are kept for 7 years after account deletion so the other party and we can meet legal obligations. Everything else is removed within 30 days after deletion takes effect.
Your rights
You can access, export, correct, or delete your data, and opt out of non-essential email. Email privacy@ourhaus.ai and we will respond within 30 days.
Security
We use TLS in transit, row-level security on the database, encrypted credentials, and least-privilege access for staff. No system is perfectly secure — report issues to security@ourhaus.ai.
Children
The Service is not intended for anyone under 18.
Changes
We will post material changes here and notify you in-app or by email when appropriate.