Refund policy.

If you're not satisfied within the first 14 days of any paid plan, contact us and we'll refund you in full — no questions asked. This applies to The Vault (founding and standard annual rates), Multi-Property Vault bands, contractor Pro Partner plans, and Builder and Developer subscriptions.

Refunds are issued to the original payment method. Your records stay readable after a refund — a vault you created is never deleted because a subscription ended.

One-time digital purchases — Quick Vault Digital, All Access, and the Agent Closing Package — carry the same 14-day full refund window from the date of purchase.

A printed Haus Book can be cancelled for a full refund any time before it enters production. Once printing has started the order can't be cancelled, because each book is made for a single address. If your book arrives damaged or misprinted, contact us within 30 days of delivery and we'll reprint or refund it.

Cancel anytime from Settings → Plan & billing. Cancelling stops the next renewal; you keep access for the remainder of the period you already paid for. Some paid contractor tiers carry a 3-month minimum commitment, which is shown at checkout before you pay.

Email us or use the contact form. Include the email address on the account. Refunds are processed within 5–10 business days once approved.